Shipping & Delivery
Most orders are sent via USPS. Larger orders may ship via UPS or FedEx. Shipping methods are determined solely at the discretion of Dynasty Brands. Shipping weights and costs are calculated at checkout for your convenience. Most orders leave our warehouse within 2-7 business days of the order being placed. We ARE NOT liable for delays in shipments as shipping schedules are estimates and CANNOT be guaranteed. If for some reason we cannot ship your products within thirty (30) days, we will provide you with notice and an estimate of time for delivery. We may also offer you a substitute of goods (at our discretion) to maintain your order. International orders are subject to delays in Customs. Please note that all International orders are packed and labeled per USPS requirements before leaving our warehouse and we are not liable for such delays.
Returns & Exchanges
Returns and exchanges may be made within 30 days of the purchase date. If you have received an incorrect product due to a shipping or order processing error, please contact our offices within 5 business days of receipt. If your return is approved a Return Material Authorization (RMA) number will be issued and you will be asked to return the product back to our warehouse. Once the item is received, we will verify that the contents are unwashed, unworn and accurate to the description of the claim before a refund is issued.